Here you will find the answers to the most common questions about the Västtrafik To Go app.
Questions about Västtrafik To Go
A ticket must be readable in order to be valid.
If your battery runs out during your journey and there is a ticket inspection, our inspectors can lend you a charger. Train conductors and drivers do not have any chargers they can lend.
We are working to enable you to charge your phone on board our vehicles. There are USB sockets on most trains and on all new buses.
You can retrieve your period ticket if you lose your phone if you have registered it in the app. To retrieve your ticket, you must have been logged in to the app on the phone you lost. Transfer the ticket to your new phone by logging in to the app on it.
There is a limit to the number of times you can transfer tickets to a new phone in any 30-day period.
You cannot block tickets yourself, but customer service can help you to block your account on the phone if it has been stolen, for example.
- You must be logged in to the app to earn cashback.
- You get 20 per cent cashback when you buy single tickets in the Västtrafik To Go app on four separate occasions within a period of seven days.
- The cashback is added to your wallet and you can use the money next time you buy a ticket.
The seven-day period starts when you buy your first ticket. If you buy your first single ticket on a Wednesday, you have until the following Tuesday to make the rest of your four purchases and earn cashback. If you buy two, three or four tickets at the same time, this only counts as one purchase.
You cannot withdraw money from the wallet in the app or add money to it.
The money in the wallet can only be used to buy tickets in the app.
If the app will not open, you can start by turning your phone off and on again, relaunching the app and checking your Internet connection.
Our ticket inspectors are kept informed about any technical problems that may prevent Västtrafik To Go from working.
If your purchase does not go through, you need to check your Internet connection and that you have enabled online purchasing for your bank card. If you are a Nordea customer, you need to log in to your online banking service and enable online purchasing for your card every time you buy a period ticket in our app.
No, there is no cooling-off period or right of exchange in Västtrafik To Go.
To use the app you need at least iOS version 8.1 for iPhone or at least version 4.1 of the Android operating system. This means that the app will work on most smartphones sold after 2013.
No, the tickets you buy in the app have no connection to your Västtrafikkort and vice versa. You cannot transfer a period card or other tickets on a Västtrafikkort to a digital period ticket or vice versa.
If you have registered your period ticket in the app, you can lend it to someone else.
How it works:
- The app generates a text message that you send to the person borrowing the ticket. The person borrowing the ticket must have the app installed on their phone.
- Once they have received the ticket, they can use it until 4 am.
- The ticket will return to you automatically at 4 am.
- You can lend out your ticket any number of times, but to a maximum of five different phones per ticket.
Show the ticket to the ticket inspector, driver or train conductor when you are travelling. You do not need to hold the ticket against a card reader.
You can choose between payment card or Swish. Swish is a good option for those who cannot or do not want to register a card, such as young people who have a bank account but do not have their own payment card. If you choose payment card, you have the option to store your card number in the app to speed up future ticket purchases.