Buying and paying for pay-as-you-go top-ups
You can buy a pay-as-you-go top-up in Västtrafik ticket offices, at Västtrafik’s points of sale and, in some areas, on board vehicles.
You can create a pay-as-you-go account on the card by topping it up with money. You can do this at Västtrafik ticket offices, at Västtrafik’s points of sale and on some vehicles. You can then use your card to pay for travel on board Västtrafik’s vehicles.
Deposit for pay-as-you-go cards
The first time you buy a Västtrafikkort with pay-as-you-go, you pay a deposit of SEK 50. You can use this to pay for travel if the balance on your card is lower than the cost of your journey. Use the form below to redeem or cancel your Västtrafikkort.
Deposit refund form (PDF, opens in a new window)
Pay-as-you-go does not need to be activated. The card is ready to use as soon as it has been topped up.
When you present your Västtrafikkort to a card reader, the fare is deducted from the balance on your card. You may need to press the buttons on the card reader and present your card again if you change lines and services when travelling through more than one zone.
You can use your pay-as-you-go balance as part payment or full payment for another ticket.
Redemption of pay-as-you-go card
If you hand back a pay-as-you-go card for redemption, the balance and deposit will be refunded to you in the form of a promotional code which can be used in the Västtrafik To Go app or a voucher which can be used when buying a ticket from a Västtrafik shop or sales point. If you want the money paid into a bank account, only the deposit will be refunded. If the balance on the card is negative, the refund will be reduced. See the special application form for redemption above.
Validity of pay-as-you-go
You can travel using pay-as-you-go across one or more zones. If you are travelling within one zone, you can change lines within 90 minutes of your first check-in. If you are travelling between several zones, the validity period is 90 minutes from when you check out in the new zone. If you travel to a further zone, the 90-minute validity period applies there in the same way, but only if it has been less than 180 minutes since your first check-in.
If pay-as-you-go is withdrawn from the ticket range, for example for technical reasons or if the ticketing system changes, you will need to exchange your pay-as-you-go balance for a replacement ticket of your choice. Such exchange must be made during a transitional period of 12 months from the date when Västtrafik announces on its website that pay-as-you-go is to be withdrawn from the ticket range. You cannot choose to have the balance or the deposit paid to you in cash.
Abuse and blocking of pay-as-you-go
Västtrafik has the right to block your pay-as-you-go account, and any funds in it, where it suspects that the Cancel feature has been abused. Once Västtrafik has blocked your pay-as-you-go account, you are not entitled to a refund of your pay-as-you-go credit or your deposit.