We do not support the Internet Explorer browser. Please use a different browser.

Microsoft has replaced Internet Explorer with the Edge browser

Log in: Log in: private customer Log in: business customer

How much you get in compensation when you travel with our tickets

The compensation you receive when a trip has been late depends on how many minutes the departure is delayed and how much the trip costs.  Here you can see what compensation you can get if you were 20 minutes late and took another departure or refrained from travelling.

Example

You were delayed by 25 minutes. The single ticket price for your journey was SEK 40. 

You will receive the following compensation:

  • If you choose a voucher code, you will receive SEK 50. 
  • If you choose money deposited into your bank account, you will receive SEK 20. 

20 min delay = 50% of trip ticket price back

Select how you want your replacement
Voucher code

You will receive at least 50 SEK voucher code.

Most affordable!
or
Bank account

Funds deposited into bank account

40 min. delay = 75% of trip ticket price back

Select how you want your replacement
Voucher code

You get at least 100 SEK voucher code.

Most affordable!
or
Bank account

Funds deposited into bank account

60 min delay = 100% of the ticket price back

Select how you want your replacement
Voucher code

You get at least 150 SEK voucher code.

Most affordable!
or
Bank account

Funds deposited into bank account