Check availability on your line
- Search for your trip in the Journey Planner
- Select departure
- If the line has a wheelchair space and a ramp/lift, a picture of a wheelchair is shown.
How to get help planning your trip
If you have a disability, you can contact our customer service staff who have special training in accessibility. Call us on 010-17 30 299 to get help planning your trip. Customer service is open weekdays from 6:00 am to 10:00 pm and weekends from 8:00 am to 10:00 pm. You can also write to our customer service.
Do you want to book an escort? Information about escorts and how to book
Accessibility adaptation means:
- Bench
- Weather protection (boarding mode)
- Information (boarding mode)
- Curbs
- Contrast marking
- Trails
- Lighting
All of Västtrafik's vehicles are accessible except for 15 per cent of the trams and a few boats.
Accessibility adaptation means:
- Wheelchair space
- Ramp/lift
- Announcement about the next stop
- Sign showing the next stop
Västtrafik works to meet the requirements of the Act on Accessibility in Digital Public Service. Our accessibility statements for vasttrafik.se and our apps.
Västtrafik works to comply with applicable national and international laws and regulations that regulate the rights of passengers with disabilities. These include the rules contained in the Discrimination Act, the Act on Disability-Adapted Public Transport, the UN Convention on the Rights of Persons with Disabilities, the Act on Public Transport Passengers' Rights and the European Passenger Regulations.
Wheelchairs, walkers and other technical aids
If there is space, you can bring technical aids, such as walkers, wheelchairs and electric wheelchairs on our vehicles. The device may not exceed 70 cm wide, 120 cm long and, together with the passenger, weigh a maximum of 250 kg. Assistive devices with wheels must be braked while driving. There may be exceptions for higher weight on board certain types of vehicles, more information about weight limits and which technical aids are approved on board Västtrafik's vehicles can be found on our page on Accessibility.
It is not allowed to bring all kinds of aids on public transport. Västtrafik's rules and recommendations are based on the criteria that it must be practically possible and safe to bring assistive devices on board the vehicles. The size and location of an aid must not prevent the evacuation of a vehicle. Electric mopeds/electric scooters with handlebars (a larger and heavier variant of an electric wheelchair and are steered with the help of a handlebar reminiscent of a moped handlebar) are not allowed on board due to safety and evacuation reasons.
If you travel with a walker or wheelchair, you are entitled to assistance with a lift/ramp on the bus if necessary. In that case, you must alert the driver yourself when you are about to get on or off. You should be able to get on and off on your own or with the help of an escort. Trams have an automatic ramp that you can manoeuvre yourself. If the ramp does not work, the driver must help you to unfold the manual ramp.
There may be special circumstances where the driver or on-board staff deems that it is not possible to assist you, for example if it would affect the safety on board the vehicle or the safety of you as a passenger.
If you are travelling with a walker, wheelchair and other permitted rolling aids, you must board the vehicle through the accessible doors with orange markings. There are also symbol signs at the boarding door and on board. You do not need to go up to the driver and show your ticket to the reader, but a valid ticket must be presented in connection with ticket inspection.
On a boat, boarding takes place via a gangway and the same door for all passengers.
Västtrafik cannot guarantee that passengers with wheelchairs will board boats from piers that are not floating docks at low or high tide with plus/minus 60 cm.
When a wheelchair attachment/anti-roll device is available, it should be used throughout the journey.
If you travel in a wheelchair, you must sit in a wheelchair and use a seat belt if available. If you have an escort, you must get help with this from the escort, if necessary, the driver must be helpful. In buses with a high floor and a lift, you must get help from the driver to handle the lift and fasten the wheelchair. In low-floor buses and trams, the wheelchair must be turned backwards towards the backplate towards the direction of travel.
On buses, only one wheelchair per wheelchair space is allowed per bus, and if the wheelchair space is occupied, more wheelchair users are not allowed to travel in a wheelchair and must use a regular seat. The empty wheelchair must be in the designated place, for example on the flex surface, and be locked with a brake.
Wheelchairs, walkers and strollers using the flex area must not block aisles or doors for safety reasons.
On demand-controlled traffic, the device must be able to be folded and loaded into the luggage compartment.
Electric vehicles are not allowed to be charged on board.
Escort service at stations and terminals
If you have a disability or special needs, you are entitled to assistance with assistance at stations and terminals where this free service is offered in connection with your journey. More information about the escort service can be found on Västtrafik's website.
Guide and assistance dog
If you are travelling with a guide or assistance dog, you can board via all doors and travel in any place in the vehicle. In some buses, there is a recommended place for guide dog teams behind the driver.
Travel assistance card
The travel assistance card is a ticket that allows people entitled to transport services who have difficulty moving around on public transport to bring a friend or companion with them to help. The holder of the travel assistance card must have their own valid ticket for their journey and lend the travel assistance card to the person travelling with them as a travel assistance. The Travel Assistance Card can only be used in combination with another valid ticket. The card is personal and the customer's (the person entitled to transport services) name is printed on the card. The card is only valid together with a valid ID document.
At a ticket inspection, the customer must be able to show a valid ticket, Travel Assistance Card and identification with the same name as on the Travel Assistance Card. When travelling with a vehicle without a card reader, the customer must have a certificate of validity for the Travel Assistance Card. The validity of the travel assistance card is based on how long the transport service certificate is valid.
Transportation service
Special conditions apply to transport services.